Terms and Conditions

Terms and Conditions:

  1. The promoter is: Shoppers Voice whose registered office is at 10 Caversham Centre, Heathfield, Cape Town, 7945. 
  1. The competition is open to residents of South Africa aged 18 years or over and possess a valid South African cellphone number. 
  1. There is no entry fee and no purchase necessary to enter this competition. 
  1. The entrant would need to complete a survey and answer all questions to gain an entry into the draw. 
  1. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 
  1. Route to entry for the competition and details of how to enter are via www.shoppersvoice.co.za  
  1. The competition starts on 1st November and a winner is selected monthly randomly. 
  1. You may only enter the competition once every 30 days. 
  1. You are only allowed one entry into the competition however your details shall remain entered into the competition for any subsequent draws.  
  1. No responsibility can be accepted for entries not received for whatever reason. 

11. The rules of the competition and how to enter are as follows: 

  1. complete the survey on our website www.shoppersvoice.co.za and answer all the questions  
  1. your details will be entered into a draw and a winner will be drawn by the 7th business day of the new month.  

12. The prize is as follows: 

The prize is a voucher from Pick N Pay, Shoprite Checkers and/or Woolworths and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. 

13. Winners will be chosen using a number generator system 

14. The winner will be notified by email, telephone, sms and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. 

15. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. 

16. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. 

17. The promoter will notify the winner when and where the prize can be collected / is delivered. 

18. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. 

19. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 

20. The competition and these terms and conditions will be governed by South African law and any disputes will be subject to the exclusive jurisdiction of the courts. 

21. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current data protection legislation and by entering into this competition you consent to the following information being used: 

  • any information which you are asked for when completing the survey and entering into the competition. 
  • a list of the products, services you indicate an interest in or have made use of; 
  • your name and contact information, including email address and location; 
  • identifiers such as your identity number or passport number; 
  • information relating to your use of our customers’ products and services; 
  • information regarding your personal or professional interests, demographics, income, age, location, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services 
  • indications that you have opted-in to receive communications; 

22. Other than for the direct marketing purposes referred to above, we may contact you by e-mail, phone, sms, fax or e-mail in relation to the purposes set out in this section and by providing such information you are deemed to have agreed to us contacting you by these methods of communication. We will continue to contact you by way of such methods until you advise us in writing you no longer wish to be contacted by certain methods. 

23. The winner’s name will be available 28 days after closing date by emailing the following address: winners@shoppersvoice.co.za 

24. Entry into the competition will be deemed as acceptance of these terms and conditions. 

25. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Shoppers Voice and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at www.shoppersvoice.co.za  

Privacy Policy 

The responsible use of personal data is a core value of Shoppers Voice. We fully respect privacy laws and adhere to an internal framework of privacy rules and policies. 

By agreeing to this Privacy Notice, you provide us with your consent to collect, receive, record, organise, collate, store, update, change, retrieve, read, process, use, distribute and share your personal data in the ways set out in this Privacy Notice, to the extent that such consent may be required to permit us to do so. 

Information we collect about you: 

  • Information regarding your preferences including in terms of channels of communication and frequency; 
  • data you provide to us for example when you fill in surveys or enter competitions; 
  • data which relate to our products and services; and 

What we would do with your personal information: 

  • send you marketing communications (SMS, E-mail, AVM, Telephonic Calls) with the latest specials, deals and promotions in various industries, such as financial services, insurance, motor warranty, loans, phones etc; 
  • provide information about goods and/or services you have requested and notifying you about important changes or developments to these goods and/or services; 
  • to follow up as part of our customer care procedures; 
  • updating our records about you; 
  • internal record keeping; 
  • administering offers; 
  • send you surveys (e.g. to help us improve your future interactions with us);  
  • send you communications regarding products or services that we promote; 
  • to improve our products and services; 
  • advise you about competitions and other promotions; 
  • evaluate the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services; 
  • make our Service easier for you to use and providing you with access to certain parts of the Service; and 
  • contact you for market research purposes. 
  • any other purposes imposed by law and authorities. 

We will not sell, share, or otherwise transfer your personal data to third parties other than those indicated in this Privacy Notice. 

In the course of our activities and for the same purposes as those listed in this Privacy Notice, your personal data can be accessed by or transferred to the following categories or recipients: 

  • our personnel Shoppers Voice group on a strictly need-to-know basis; 
  • our independent agents or brokers (if any); 
  • our suppliers and services providers that provide services and products to us; 
  • our business partners who offer products or services jointly with us or with our subsidiaries or affiliates; 
  • any third party to whom we assign, cede or novate any of our rights or obligations; 
  • our advisors and external lawyers; and 
  • any national and/or international regulatory, enforcement, public body or court where we are required to do so by applicable law or regulation or at their request. 

The above third parties are contractually obliged to protect the confidentiality and security of your personal data, in compliance with applicable law. 

What are your rights and how can you exercise them? 

You may exercise the following rights under the conditions and within the limits set forth in the law: 

  • the right to access your personal data as processed by us and, if you believe that any information relating to you is incorrect, obsolete or incomplete, to request its correction or updating; 
  • the right to request the erasure of your personal data or the restriction thereof to specific categories of processing; 
  • the right to withdraw your consent at any time, without affecting the lawfulness of the processing before such withdrawal; 
  • the right to object, in whole or in part, to the processing of your personal data; 
  • the right to object to a channel of communication used for direct marketing purposes; and 
  • the right to request its portability where applicable. 

If you have a question or want to exercise the above rights, you may send an email to, optmeout@shoppersvoice.co.za, addressed to the Data Privacy Office. 

If you are not satisfied with how we process your personal data, please address your request to our data protection officer compliance@shoppersvoice.co.za, who will investigate your concern. 

In any case, you also have the right to file a complaint with the competent data protection authorities, in addition to your rights above.